Folded flat before it travelspage one
UK and international delivery
Where we post, what it costs and how long it takes
Every parcel leaves Leicester tracked. One delivery charge covers the whole order, however many pieces are in it.
| Destination | Cost per order | Dispatch | Delivery after dispatch |
|---|---|---|---|
| United Kingdom | £3.95 | Within 2 working days | 2–3 working days |
| Europe | £12 | Within 2 working days | 5–8 working days |
| Rest of the world | £18 | Within 3 working days | 7–14 working days |
Where we ship
We post to every address in the United Kingdom, including the Highlands, the islands and Northern Ireland, at the same price. Europe covers the countries of the European Union plus Norway, Switzerland and Iceland. Rest of the world covers everywhere else we can send tracked parcels to; if a country cannot be reached with tracking we will tell you before you pay.
Dispatch and delivery times
Dispatch time is counted in working days from payment, not from the moment the form is sent. Working days are Monday to Friday, excluding UK bank holidays. Delivery times are the carrier's usual times after dispatch and can stretch in December and during strikes or severe weather.
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Packing and tracking
How each parcel is made up
Every garment is pressed, folded in acid-free tissue and placed in a recyclable card box or a paper sleeve, depending on its size. Scarves and underscarves travel in a flat card envelope. There are no plastic mailing bags.
When the parcel leaves, we e-mail the tracking reference. You can follow it on the carrier's own pages until it arrives.
Duties and import charges
Parcels sent outside the UK may be charged import duty, tax or a handling fee by the destination country. These charges are set by that country, are not included in our prices or delivery costs, and are paid by the recipient on arrival. If a parcel is refused because of them, the return postage is deducted from the refund.
If a parcel is lost or late
If a UK parcel has not arrived ten working days after dispatch, or a parcel abroad twenty working days after dispatch, write to [email protected]. A search is then lodged with the delivery firm, and once they declare it missing we send the same pieces again at our cost or, if you prefer, refund the order in full, including delivery.
If tracking shows the parcel delivered but you do not have it, check with neighbours and any safe place first, then write to us and we will take it up with the carrier.
Wrong address
Please check the delivery address on the form carefully. If a parcel comes back to us because the address was incomplete, we will post it again once the address is corrected, for the same delivery charge again.
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Pieces ready to fold and packpage four