The right length makes the differencepage one
Returns and exchanges
Twenty-eight days to change your mind
If a piece is not right, send it back within 28 days of delivery for a refund or another length. Here is exactly how it works.
The return window
Count 28 days on from the doorstep delivery; inside that span, tell us you want to return something and to send it. Write to [email protected] with your name and the pieces you are sending, then post them back to the address we give you in reply.
Condition
Returned pieces must be unworn, unwashed, free of scent and make-up, and still carry their tag. Fold them back in their tissue if you still have it. Underscarves and tube caps can only be returned if their packet is unopened.
Who pays return postage
For a change of mind, you pay the cost of sending the piece back, and we suggest a tracked service, since a parcel lost on its way back to Leicester cannot be refunded. If a piece is faulty, damaged or not what you ordered, we pay: tell us first and we send a prepaid label.
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Refunds
How and how fast the refund is made
We check each return the day it arrives. Money is returned along the same route it came by, inside five working days of the parcel reaching us, and we e-mail you when it has been sent. Your bank may take a few further days to show it.
The refund covers the price of the returned pieces. The original delivery charge is refunded too if you return the whole order, or if the return is because of a fault or our mistake.
Faulty or damaged items
If a piece arrives with a fault, a pulled thread, a broken press stud or damage from the journey, write to us within 28 days with a photo. We will send a prepaid label and then, as you prefer, a replacement in the same length and colour or a full refund including delivery. A fault that appears later through normal wear is still worth telling us about; we look at each case fairly.
Exchanges
To exchange for another length, width or colour, send the piece back in the same condition and tell us what you would like instead. As soon as it arrives we post the replacement. Within the UK there is no second delivery charge for an exchange; abroad, the delivery charge for the replacement parcel applies. If the price is the same there is nothing more to pay; if you exchange between pieces with different prices, we refund or invoice the difference.
Your legal rights
This policy adds to, and does not reduce, your statutory rights as a consumer in the UK.
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Swap a scarf for another shadepage four